Identify a fraudulent support call
A caller claims to be IT support and requests access or verification information. Assess the request and verify the caller before taking action.
Skills covered
- 01Recognising manipulation based on authority and urgency
- 02Verifying identity before acting
- 03Refusing to disclose codes, access or data during a call
More simulations
10- 01Identify a phishing emailRed team · Phishing
- 03Detect indirect prompt injectionAI red-teaming · LLM
- 04Verify a suspected deepfake requestSocial engineering · Synthetic media
- 05Identify invoice-redirection fraudFraud · BEC
- 06Test an AI assistant for information disclosureAI red-teaming · LLM
- 07Recognise social-engineering techniquesSocial engineering · Human factors
- 08Assess an unapproved cloud applicationAttack surface · Shadow IT
- 09Assess what a social-media post revealsOSINT · Oversharing
- 10Identify credential-stuffing riskCredentials · Account security
- 11Manage the first hour of an incidentIncident response