Identify a fraudulent support call
A caller claims to be IT support and requests access or verification information. Assess the request and verify the caller before taking action.
Skills covered
- 01 Recognising manipulation based on authority and urgency
- 02 Verifying identity before acting
- 03 Refusing to disclose codes, access or data during a call
More simulations
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- 11 Manage the first hour of an incident Incident response